VINCENT SHARON CASMIR

Professional Receptionist | Front Desk Officer

About

Highly organized, professional, and welcoming Receptionist with a proven track record of managing front desk operations, resolving customer inquiries, and providing exceptional administrative support. Adept at handling high-volume calls, coordinating calendars, and streamlining office workflows to ensure a positive first impression and seamless day-to-day operations. Seeking to leverage strong communication, organizational, and technical skills to contribute to a welcoming and efficient office environment.

Work

Avicac Properties

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Front Desk Coordinator

Port Harcourt, Nigeria, Nigeria

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Summary

Managed comprehensive front desk operations and client relations, optimizing scheduling and ensuring a highly professional guest experience.

Highlights

Maintained meticulous visitor logs and front desk records, ensuring 100% documentation completeness and efficient data retrieval.

Provided critical reception and communication coordination, including managing phone inquiries and scheduling client meetings, enhancing operational flow.

Proactively tracked and followed up on outstanding client inquiries, achieving swift resolution and high satisfaction rates.

Welcomed and directed visitors with a warm, professional demeanor, acting as the primary point of contact for all incoming office communications.

Kids Aflame Academy

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Front Desk Receptionist

Port Harcourt, Nigeria, Nigeria

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Summary

Oversaw school front desk communications and visitor reception, ensuring smooth administrative operations and positive parent relations.

Highlights

Managed the reception area, welcoming parents, visitors, and students while maintaining accurate and up-to-date entry records.

Coordinated incoming inquiries, correspondence, and phone calls, routing them promptly to the appropriate school staff.

Assisted in onboarding communications for new hires, coordinating documentation collection and welcoming them on their first day.

Handled diverse day-to-day administrative and reception tasks, ensuring a safe, welcoming, and organized front desk environment.

Funket Global Services

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Receptionist

Port Harcourt, Nigeria, Nigeria

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Summary

Served as the primary point of contact, managing front desk operations and providing essential administrative support to ensure seamless client and staff interactions.

Highlights

Welcomed and directed over X visitors and clients daily, efficiently managing the front desk and ensuring inquiries were routed to appropriate departments.

Managed high volume of incoming phone calls and emails, maintaining a professional and responsive first point of contact for the company.

Maintained organized visitor logs, appointment schedules, and general office correspondence, improving internal communication and scheduling efficiency.

Provided crucial administrative support including accurate filing, data entry, and record-keeping for staff and office documentation, enhancing data accessibility.

Supported day-to-day office administration, including efficient supply management and mail handling, contributing to uninterrupted office operations.

Education

University Uyo

Akwaibom, Nigeria, Nigeria
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B.A. English Literature Grade: Second Class Upper (2:1)

Languages

English

Certificates

Virtual Assistant Certification - AQ Skill

AQ Skill

Level 1, 2 & 3 HSSE Training

Safelife International Oil and Gas Company

Skills

Office Administration

Front Desk Operations, Reception Operations, Administrative Support, Office Management, Supply Management, Mail Handling.

Record Management

Document Preparation & Filing, Data Entry & Record Keeping, Client Records, Property Records, Staff Records, Student Records, Documentation Accuracy.

Coordination & Scheduling

Appointment & Calendar Scheduling, Office Coordination, Onboarding Coordination, Compliance Tracking, Task Management (Trello, Slack).

Communication & Client Relations

Customer & Visitor Relations, Phone & Email Management, Professional Communication, Inquiry Resolution, Stakeholder Communication.

Software Proficiency

Microsoft Office Suite, Google Workspace, CRM Systems (Zendesk, Freshdesk, Salesforce).

Organizational Skills

Attention to Detail, Organization Skill, Process Improvement, Time Management.

Interests

Linguistics

Digital Media